Sprint Unlimited confusion over BlackBerry internet: staff training blamed
There was a spattering of BlackBerry flavoured confusion over the weekend, as conflicting messages came out of the Sprint camp regarding eligibility of RIM handset owners to sign up to the carrier's new Simply Everything plan. Apparently, some callers were told that, despite it being specifically mentioned in the T BIS is included, although if you want access to corporate servers you'll need the BlackBerry Enterprise Server add-on which runs to an additional $20 a month.
"The $99 plan includes BlackBerry Internet Services (BIS: access to Web, other data services as available on BlackBerry devices; no corporate server access). Access to the BlackBerry Enterprise Server (BES: corporate server, access to corporate email/calendar/contacts/firewall) is available for an additional $20 premium" Sprint statement
The need for clarification raises yet more questions about Sprint's customer services provisions, and the call centres have come under renewed criticism from users torn between the carrier's newly champion plan and the fear of having to deal with the phone support team.
"The $99 plan includes BlackBerry Internet Services (BIS: access to Web, other data services as available on BlackBerry devices; no corporate server access). Access to the BlackBerry Enterprise Server (BES: corporate server, access to corporate email/calendar/contacts/firewall) is available for an additional $20 premium" Sprint statement
The need for clarification raises yet more questions about Sprint's customer services provisions, and the call centres have come under renewed criticism from users torn between the carrier's newly champion plan and the fear of having to deal with the phone support team.
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